Plugin installation troubleshooting #
Error message:
Please, contact CDiscount customer support and request to provide access for the ‘HashtagES GmbH’ integrator.
Solution: please refer to the requirements guide.
Offer and product creation troubleshooting #
During the offer upload, the data comes through two validations: our plugin validation and Cdiscount validation. If the validation is not passed, you will receive an error message to the JTL-Wawi.
CategorizationError #
Error message: Faulty fields: Title, Description. Error messages: 1. Les éléments fournis dans le titre et – ou la description du produit ne sont pas assez explicites pour nous permettre de valider que la catégorie associée est adéquate. Veuillez nous fournir plus d’éléments. / The elements provided in the title and – or description of the product are not explicit enough to allow us to validate that the associated category is adequate. Please provide us with more information.. 2. Les éléments fournis dans le titre et – ou la description du produit ne sont pas assez explicites pour nous permettre de valider que la catégorie associée est adéquate. Veuillez nous fournir plus d’éléments. / The elements provided in the title and – or description of the product are not explicit enough to allow us to validate that the associated category is adequate. Please provide us with more information.
Source: Cdiscount validation.
Solution: Change the product brief description or title to a more meaningful one. It’s possible that the wrong category was chosen.
MissingField #
Error message: Faulty fields: XXXXXX. Error messages: 1. Le champ ‘XXXXXX’ est requis. / The ‘XXXXXX’ field is required.
Source: Cdiscount validation.
Solution: Add the missing field to the product.
MISSING_REQUIRED_ATTRIBUTE #
Source: Plugin validation
Solution: Add the missing field to the product. Or fix the value of the field (length, image format, etc.).
In case the error is not specified in the list and you don’t know how to fix it, please contact customer support